Facilities Technician

| Updated: 11/08/22

Within the spirit of "Making People's Dreams Come True", this position provides installation, removal, or repair of soft. Customer satisfaction is accomplished by delivering Raving Fans customer service to both internal and external customers. 

Duties & Responsibilities:

  • Understand and adhere to The Villages core ideology
  • Follow all service / production/ safety procedures
  • Perform Maintenance duties in buildings and warehouses
  • Clean up and maintain work area
  • Perform installation and maintenance of equipment
  • Perform electrical and plumbing maintenance as needed
  • Assist in the upkeep and maintenance of small machinery as needed
  • Perform light sweeps on all facilities as needed
  • Ensure the safe operation of all equipment
  • Maintains outside grounds areas at production facility

Education/Experience Requirements:

  • Must be at least 18 years of age. High School Diploma or General Education Degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience
  • Valid driver's license and driving record acceptable to company standards

Benefits for Full-Time eligible positions:

Medical, Dental, and Vision Insurance | Basic Life & AD&D | Voluntary Life Insurance | HSA/FSA & 401k | PTO & Paid Holidays | The Villages® Charter School eligibility | and much more!

Retail Sales Support Associate

| Updated: 10/17/22

This position has direct contact with customers, both on the phone and in person. Assist customers with rental process, assist sales associates with processing transactions, transacts sales and rentals on register.  Answers incoming calls and directs callers to appropriate personnel.

Responsibilities:

  • Handle incoming telephone calls as needed
  • Receives payment, deposits, gift certificates or obtains credit authorization
  • Help customers with small parts/accessory sales onsite when necessary
  • Process new car sales and reservations for rental cars
  • Assist sales associates by checking addition, monitoring deliveries of golf cars and processing finance requests
  • Handle cash transactions, process credit memo’s, refunds, deposit slips and return authorizations
  • Print invoices, thank you letters, window stickers and reports to process daily cash sheet
  • Opening and closing register
  • Complete daily cash sheet and get all paperwork to the accounting department by 10 a.m.
  • Reports sales and deliveries
  • Inventory and order office supplies
  • Perform other clerical duties as needed, such as filing, photocopying and collating

Education/Experience Requirements:

  • High School Diploma or General Education Degree (GED)
  • Minimum of 1 year of paid customer service experience in an office environment, or equivalent combination of education and experience focusing on public interaction
  • Able to adapt from a low to high volume amount of work while demonstrating outstanding customer service skills
  • Proficient with Microsoft Word, Excel, Outlook, etc.
  • Working knowledge and use of general office equipment i.e. fax machine, copy machine and multi-line phone system

Small Engine Service Technician

Full Time | Updated: 10/21/20

Within the spirit of “Making People’s Dreams Come True”, this position performs small engine service on gas and electric golf cars while delivering Raving Fans customer service to both internal and external customers.

Responsibilities:

  • Communicate estimate with Service Coordinator and customer.
  • Plan work to maintain quality and safety.
  • Raise golf car with hydraulic jack or hoist to gain access to mechanical units bolted to vehicle.
  • Adjust points, valves, carburetors, distributors, and spark plug gaps.
  • Reassemble engines after repair or maintenance is complete.
  • Log types of repairs made, time spent, and parts used.
  • Obtain description of problem from customer and prepare cost estimates for repairs.
  • Use diagnostic instruments to test and inspect engines to determine malfunctions, locate missing and broken parts, and verify repairs.
  • Repair or replace defect parts such as magnetos, water pumps, gears, pistons, and carburetors,
  • Sell parts and equipment.
  • Teach customer how to maintain equipment.
  • Remove units such as engines and transmissions.
  • Disassemble units and inspect parts for wear.
  • Reline and adjust brakes, align front end and repair or replace shock absorbers.
  • Install and/or repair electric motors, battery systems, charging systems and accessories.

Education/Experience Requirements:

  • Associate’s Degree (AA) or equivalent from a two (2) year college or technical school; or six (6) months to one (1) year of related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of office management systems and procedures.
  • Working knowledge of office equipment, such as printers, copiers and fax machines.
  • Excellent time management skills and the ability to manage multiple priorities.
  • Attention to detail and problem solving skills.
  • Excellent written and verbal communication skills.
  • Must remain professional, responsive and cooperative at all times and consistently produce quality work while meeting deadlines.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to walk.

The employee is occasionally required to stand; sit; climb or balance and stoop, kneel, crouch, or crawl.  This position requires prolonged hand and wrist movement/usage. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 80 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Service Expeditor

Full Time | Updated: 09/16/20

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for expediting the flow of golf cars coming in and going out for service as well as the newly built golf cars while delivering Raving Fans customer service to both internal and external customers.

Essential Duties and Responsibilities

  • Receive and store golf cars.
  • Assign a number to each incoming car and submit paperwork to the appropriate staff member for the purpose of expediting the work to be completed.
  • Assist in unloading and checking in new golf cars from Production.
  • Communicate with other department leads/supervisors.
  • Keep area clean and orderly at all times.
  • Understand and adhere to The Villages Core Ideology.
  • Assist in other areas as assigned by supervisor.
  • Attend all service team meetings.
  • Participate in “Fun Shops” hosted by The Villages University or any other continuing education sessions.

Educational/Experience Requirements

  • High School Diploma or General Education Degree (GED); or one (1) to three (3) month of related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of office management systems and procedures.
  • Working knowledge of office equipment, such as printers, copiers and fax machines.
  • Excellent time management skills and the ability to manage multiple priorities.
  • Attention to detail and problem solving skills.
  • Excellent written and verbal communication skills.
  • Valid driver’s license and driving record acceptable to company standards.
  • Must remain professional, responsive and cooperative at all times and consistently produce quality work while meeting deadlines.